FAQ's
Are the coats handmade?
Yes! Every Oooh! Dog Coat is handmade to order with care and attention to detail.
Do the coats come with harness holes?
As dogs come in all shapes and sizes, working out where to put a harness hole can be challenging. which is why we have decided not to include one.
You can always add one once you are happy with the fit of the coat on your pup. Just add one yourself (if you feeling crafty) , or locate a local seamstress.
How long will my order take?
Each coat is made to order. Please allow 5–7 working days for your coat to be made and shipped.
How do I choose the right size?
Please refer to our size guide.
If you’re unsure, feel free to message us with your dog’s measurements and we’ll help you choose the best fit.
Will you restock the same prints?
Most fabrics are limited, so once a print is gone, it’s gone. This means your dog gets something unique. Similar prints may return but not exact ones.
Do you ship internationally?
Yes we ship worldwide!
Please see our SHIPPING page for more information.
Orders shipped outside the UK may be subject to import duties, taxes, VAT, and customs handling fees. These charges are determined by the destination country and are the responsibility of the customer.
RETURNS POLICY
We want you and your pup to love your Oooh! Dog Coat.
Returns are accepted within 30 days of delivery.
• Customers are responsible for return shipping costs
• Items must be returned in original, unused condition
• No restocking fee will be charged
• We do not have any final sale items
If you would like to request a return, please contact us at:
ooohdogcoats@gmail.com
Once your return is received and inspected, your refund will be processed.
CUSTOM FIT NOTICE
Since each custom fit coat is made to measure, we're unable to offer refunds on orders with this add-on. The unique tailoring means every coat is one of a kind for your dog!
Make sure your measurements are spot-on and double and triple check before you order!
How do I care for the coat?
- Machine wash cold,
- Air dry only,
- No tumble drying
This will keep your coat looking its best.
Do you offer custom sizes?
Yes! If your dog doesn’t fit standard sizes, we can make a custom coat for the perfect fit. Just add the 'Custom Fit Add On' to your order.
Can my dog be featured?
Yes please! We love seeing your pups in their coats!
Tag us @ooohdogcoats on all social platforms.
What does “Chilli Approved” mean?
Every coat is tested by Chilli, our chief coat tester, to make sure it’s comfy, practical, and stylish!